What are your business hours?
We are open between the hours of 9:00 AM - 5:00 PM, Monday - Friday and 10:00 AM - 4:00 PM on Saturday, EST (Eastern Standard Time)
What happens after I place an order?
Shortly after your order is placed on the web site, you will receive order verification via email which will contain a detailed explanation of your order. This is confirmation that your order has successfully been placed with blackbeltproshop.com. Your order is then sent over a secure connection to our shipping warehouse to be processed internally. You will receive subsequent email(s) once your order is shipped or if any problems arise with your order.
What if I do not receive an order confirmation via email?
You will receive an order confirmation message via email shortly after blackbeltproshop.com receives your order. If you do not receive this message within four hours of placing your order, there might be a delay on the Web due to traffic. If this happens, please feel free to contact us at 1-828-464-5004 to ensure that your order is being processed.
Is it safe to use my credit card online?
We never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, you will notice a "https://" at the beginning of the URL and an unbroken key or lock icon at the bottom right corner of the window. blackbeltproshop.com does not rent or sell information we receive from web orders or email registrations to third parties. For more information see our Privacy Policy.
How secure is blackbeltproshop.com?
Blackbeltproshop.com uses 128-bit encryption key over Secure Socket Layer (SSL) to provide the highest level of security. SSL provides encryption between web browsers and web servers.
What shipping method do you use?
All orders placed through blackbeltproshop.com will be shipped by UPS. The cost of shipping is $9.00 per item.
Do you guarantee your products?
We offer a 30 day money back guarantee on all our products. No questions asked.
Which credit cards are accepted?
blackbeltproshop.com accepts Visa, MasterCard, American Express and Discover Card.
When will my order arrive?
When placing your order, you will be asked to request a shipping method. The shipping method you select will have a direct correlation to how long it will take for your items to arrive. UPS Ground (continental US only) takes from 7 to 10 business days for delivery.
